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  • Training

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  • Implementation

  • Our customers’ success with service management is of paramount importance for GuideVision. Having delivered well hundreds of ServiceNow projects, we understand customer challenges. We prefer to deliver ServiceNow in small phases, allowing our customers to realize its value quickly, while staying in line with strategic goals.

    Our consultants can guide your business transformation initiatives, and enable you to take advantage of changing industry trends. We will make sure that your organizational change management challenges are properly addressed in your transformation program.

    GuideVision consultants will perform the following activities as part of the Consulting Services:

  • The GuideVision training service offers high-quality training solutions tailored to meet customer requirements and maturity levels. This includes standard ServiceNow classes or custom solutions for all type of roles using or administering the ServiceNow application.

    GuideVision's trainings take advantage of its unparalleled expertise and knowledge of Best practices:

  • The GuideSupport service offers services to support you after implementation in a highly flexible way to ensure your solution becomes an integral part of everyday operations, ranging from simple administration tasks through comprehensive configuration to extensive development.

    We can take care of maintenance, resolve incidents and make sure the changes you make don’t affect your performance, that you scale optimally, and that you have the structure in place to help you grow. All this in a highly competitive business model utilising a dedicated pool of experts in our support center based in Central Europe.

    GuideVision provides world-class ServiceNow® support in a highly flexible and scalable way. Explore GuideSupport:

  • GuideVision uses proven implementation methodology to ensure the solution meets all requirements. Comparing the out-of-the-box functionality of the ServiceNow tool with the thoroughly discovered needs of our customer, our experts quickly extract maximum value from the ServiceNow platform and ensure all configurations are in sync with possible future enhancements.

    GuideVision's Implementation services portfolio:

  • Strategy Workshops

  • Business Process Analysis

  • Solution Architecture and Design

  • Roadmap Creation

  • Assessments

  • Other consultancy related to the ServiceNow platform

  • Together we develop a strategy and an execution plan that takes into consideration the current business environment. The activities are led by our industry experts who guide you through industry best practices and the latest technologies. The structure of the workshops maximizes efficiency and saves valuable time for participating key business stakeholders.

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  • We can analyse a customer’s business processes to pinpoint gaps and opportunities for improvement. We follow a structured approach that applies industry best practices and methodologies via interviews with key stakeholders. This generates quick results and helps to replace aging reactive operating models with agile new solutions that provide the base for business transformation initiatives.

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  • Working with you, GuideVision's technical experts can design the optimal solution to enable you to extract maximum value from your ServiceNow investment. Our technical expertise, as well as our unmatched software development capacity, means we can design a solution that is good for the present as well as the future.

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  • Our roadmaps provide a prioritized plan of the tasks involved in implementing ServiceNow components. Our custom roadmaps will be in sync with operating circumstances and allow customers to better reach their goals.

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  • Evaluating the customer’s current environment using best practices and experience-based knowledge, we can highlight the values of the proposed solution as well as identify the drawbacks of current business processes and specify the right ServiceNow components to harness performance benefits.

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  • Together we develop a strategy and an execution plan that takes into consideration the current business environment. The activities are led by our industry experts who guide you through industry best practices and the latest technologies. The structure of the workshops maximizes efficiency and saves valuable time for participating key business stakeholders.

    Talk to us
  • Official trainings

  • Custom trainings

  • We provide an extensive portfolio of training services covering the entire ServiceNow platform.

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  • Our custom trainings are tailor-made for the customer’s unique requirements and can provide additional learning opportunities to improve the way ServiceNow is implemented.

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  • Maximised value of investment in ServiceNow®

  • Certified ServiceNow® Resources

  • Excellent Service Quality

  • Increased Flexibility

  • Unbeatable Pricing

  • GuideSupport maximises the value of your investment into the ServiceNow® platform and gives you the assistance of a trusted ServiceNow® certified expert to help you solve your business and technology challenges.

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  • GuideSupport is delivered by ServiceNow® certified technology experts with extensive project and support experience. GuideVision has one of the largest pools of ServiceNow® experts in Europe.

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  • Our enterprise customers are highly satisfied with the services they receive, which is why they continuously give GuideVision excellent customer survey feedback.

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  • GuideSupport is designed to be a flexible service. We offer standard packages to customers that can be changed flexibly based on their specific business needs.

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  • Your operational expenses can be significantly reduced because GuideSupport leverages our significant cost advantage.

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  • General implementation services

  • Review and assessment services

  • Integration services

  • Data migration and management services

  • Assessments

  • We help customers to maximize the benefit of ServiceNow products during their deployment. This helps to realize their business value quickly and provide a solid foundation for future development. Applying proven implementation best practices helps to avoid overwork and to reduce the total cost of ownership.

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  • We accelerate and increase the success of implementations by assessing the platform and application design, its configuration, and performance. We also help to ensure recommended security requirements are implemented and go further if needed. By stress testing with expected loads on the instance, we can replicate real world scenarios to identify issues prior to production.

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  • We can integrate ServiceNow with virtually any application using SOAP and REST and ensure that the solution provides maximum usability.

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  • We can incorporate existing data sources with the ServiceNow solution for instant value creation right after going live, and can also evaluate and improve existing data collection techniques to maximize the ServiceNow experience.

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  • Evaluating the customer’s current environment using best practices and experience-based knowledge, we can highlight the values of the proposed solution, as well as identify the drawbacks of the current business process and specify the right ServiceNow components to harness its performance benefits.

    Talk to us
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