Solution Consulting

Patrik Steciv

Senior Solution Consultant

How long have you worked at GuideVision?

Since January 2018. 6 years.

What was the position you started in?

I started as a business consultant. Solution consultants are in charge of communication with the customer, understanding their needs, coming up with solutions and finding ways ServiceNow can help. Then working with architects to implement solutions and additions.

Is it really just about being a solution consultant? What other roles do you play?

You got the point - I’m also a team leader of other solution consultants, taking care of their professional development and performance. At the same time, I serve as a managing consultant on projects, so I'm still in close contact with customers while being responsible for delivering the agreed ServiceNow solution. I have to say, at GuideVision you really have great possibilities to find your way… to make your own career path and contribute to the company's success in ways you feel comfortable and passionate about.  

What’s changed about working at GuideVision since you started?

GuideVision went through a transition from a time when everybody did everything to a time when we have more specialisation. Now we have scrum masters, QA, technical consultants, testers, project managers and others. 

Can you tell us more about the solution consultant position?

A solution consultant is a specialist who has a basic overview of the whole ServiceNow platform and all of its products and applications, including the applications’ basic business purpose and usage. They have profound and detailed knowledge of general ServiceNow capabilities and common platform features, ServiceNow products, applications, modules, and features according to their personal specialisations. 

What are the responsibilities of a solution consultant on the project?

Solution consultants are able to deliver ServiceNow implementations on an end-to-end basis. They lead the customer through both analytical and implementation projects, from analysis of customer requirements to almost single-handed implementations of ServiceNow products based on GuideVision and ServiceNow best practices, platform capabilities, and no-code configuration options.

Wow, that seems to be a demanding position. How do you approach their adaptation and further education?

It might look difficult, but every solution consultant specialises in just a couple of ServiceNow modules. What’s more, we have a thorough adaptation programme for the first few weeks for every new person, in which they learn everything about ServiceNow’s platform capabilities, products, applications and modules. You don’t need specific knowledge of ServiceNow to work at GuideVision. We have a development programme and a lot of opportunities to add to your knowledge and skills along the way.

What else would you tell people who are considering working at GuideVision?

It's a great group of people and experts. People know each other, they know what they're doing and they're willing to help. The company is still small enough for that spirit to happen.

Technical Consulting

Robert Hos

Service Line Manager

How long have you worked at GuideVision?

More than 9 amazing years. I joined the company at the very beginning when it was founded by Pavel and Norbert. It's been incredible to see how we have developed and what we have achieved since then.

What was the position you started in?

I started as a ServiceNow senior technical consultant. At that time I was in charge of a smaller team that was able to operate independently.

What position are you in today?

Formally my title is Principal ServiceNow Consultant, which means I'm in charge of process maturity improvement. It also means I'm consulting on IT and other topics. I lead a larger team, and we work within several industries and project scopes.

Why are you in the department you're in?

Good question. I like working with ServiceNow and I like working long-term with clients, and in my job, I get to do both. As a principal consultant, I also have the ability to move between the multiple projects we're working on at any given moment.

What’s the most interesting thing about your work at GuideVision?

As a football fan, one of the projects I'm currently working on lets me fulfill a dream. I’m working on a project for a client very close to the beautiful game. That's a real benefit that I get out of this. When I work with them, I get to do a deep dive into their core business. Now I have a much better understanding of what goes on behind the scenes of my favorite sport. Our customers are very diverse, international and really interesting. GuideVision is still a young and developing company, and that's one of the things I see as an advantage.

Quality Assurance

Darya Krauchanka

QA Lead

How long have you worked at GuideVision?

I've been here a little more than 5 years. I started in April 2018.

What was the position you started in?

I started as a QA engineer. I worked on a project where I was responsible for testing, and over the lifetime of that project, I became a test manager.

What position are you in today?

I'm the team leader for QAs based in Prague. It’s a position that has multiple roles. From a project perspective, I work more as a project manager. Right now I have a workstream lead role. Sometimes I coordinate testing. On some projects, I can be a test manager. On other projects, I'm a managing consultant. I get to manage the client's projects/products from several perspectives. I never get bored because of the great opportunities to try new things and responsibilities.

Why did you choose to work in quality assurance?

I originally studied economics at university. I had 2 ½ years of work experience in an economics-related field, but I realised it wasn't what I wanted to do in life. A friend suggested that I look at IT, and IT is a field where everyone can work if they learn the skills. So I took a 3-month course in functional testing, and that's how I entered IT. When I started at GuideVision, I had a choice between testing and business analysis, but I chose testing because it involves investigation and analysis. Those are more interesting for me.

Any other comments for people considering working at GuideVision?

At GuideVision, you'll definitely get to work on interesting projects. You have the opportunity to work in different areas. In my own case, while I started in QA, I'm moving toward a management role. If you want to develop in this way, there are definitely possibilities.

Project Management

Radek David

Project Manager

How long have you worked at GuideVision?

Since January 2018. It's been 3 ½ years since I started.

What was the position you started in?

I started officially as a scrum master, but I prefer the title ‘project manager.' We use ‘scrum master’ as an internal role.

What position are you in today?

I'm the Team Leader for Prague-based Project Managers. In GuideVision, team leaders are in charge of people management. We're in charge of their performance reviews, planning their professional development as well simply keeping the team happy and productive. I manage 9 people in this role. ‘Team Leader’ is an internal role. It means that most team leaders in GuideVision keep their original job focus and mine is still as ‘project manager.’

Why are you in the department you're in?

For me, the choice was clear from the beginning. I came to GuideVision from another company. My career has always developed in the project management office, and I'm continuing on that path today. 

What do you appreciate most about working at GuideVision?

I especially like the fact that we have interesting and challenging projects with clients across a wide variety of industries. There are always opportunities to leverage my skills and experience. For me, one of the most important things in my work is the friendly atmosphere on the team. I’ve got the best colleagues you could imagine.

Support

Petr Rezek

Support Leader

How long have you worked at GuideVision?

I’ve been with GuideVision for 5 years now.

What position are you in?

I have two main roles in GuideVision’s structure. From a project perspective, I’m the Support Centre Manager. My job description is even wider, as I’m in charge of support team members overall. I’ve been in this role since I started, and I’m also in charge of the Hradec Králové office - facilities management, office management, etc. That means my work is rather varied, and I like that.

What does a support engineer do?

Support engineers work with our customers to resolve technical problems or help them with minor enhancements and requests, all related to their ServiceNow instance. It requires a certain type of person to do well in a support role. In many cases, it's a lot like detective work. You really have to be willing to explore many nooks and crannies. We'll get a request that says “this doesn't work for me,” and you have to figure out why it doesn't work. You have to figure out the cause but also the impact - to find out what the system should have done for the user, and compare that to how it works now. But you have to also check if the user is following the correct procedures - “It works as designed” is also a conclusion we come to.

The main difference between support engineers and developers is that every support person works with more customers and varied customers, solving different topics in parallel. For this reason, a support engineer needs to have knowledge with greater breadth, while developers go more in-depth. That makes support work a lot more lively than the work developers do :-).

What can people joining the support team expect?

The ServiceNow platform is growing, and for support people, that means there is expanding space for opportunity. GuideVision offers lots of variety thanks to the various customers we work with and the agile, adaptive services we offer. Work is never repetitive here, and a strong organization allows for personal development. I love to see people on my team develop both personally and professionally.